Arkansas Consumer Protection

Arkansas Attorney General’s Office Consumer Protection Division Address: 323 Center Street, Suite 200, Little Rock, AR 72201 Phone: 501-682-2341 Email: consumer@arkansasag.gov Website: https://www.arkansasag.gov/consumer-protection/ Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Central Standard Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Arkansas:

  1. Arkansas Deceptive Trade Practices Act (ADTPA) (Ark. Code Ann. § 4-88-101 to § 4-88-113): The Arkansas Deceptive Trade Practices Act prohibits false, deceptive, or unfair trade practices. It empowers the Attorney General’s Office to investigate and take legal action against businesses engaged in deceptive practices that harm consumers.
  2. Arkansas Telephone Privacy Act (Ark. Code Ann. § 5-63-301 to § 5-63-306): The Arkansas Telephone Privacy Act regulates telemarketing practices and establishes a “Do Not Call” list for consumers to opt-out of receiving telemarketing calls. Telemarketers are required to maintain and respect the list.
  3. Arkansas Fair Debt Collection Practices Act (Ark. Code Ann. § 17-24-501 to § 17-24-518): The Arkansas Fair Debt Collection Practices Act regulates debt collection practices and prohibits abusive, deceptive, or unfair debt collection methods.

Additional State Level Agencies:

  1. Arkansas Public Service Commission: Address: 1000 Center Street, Little Rock, AR 72201 Phone: 501-682-2051 Email: info@psc.state.ar.us Website: https://psc.arkansas.gov/ Hours of Operation: Monday to Friday, 8:00 AM – 4:30 PM (Central Standard Time)

The Arkansas Public Service Commission oversees public utilities, including telecommunications services. Consumers can contact the commission regarding telecommunications-related issues or complaints.

How to Make a Report:

To report robocall violations, deceptive trade practices, telemarketing abuses, or debt collection issues in Arkansas, you can file a consumer complaint with the Arkansas Attorney General’s Office. You can reach them via phone at 501-682-2341 during business hours or submit a complaint online through their website at https://www.arkansasag.gov/consumer-protection/. Provide as much detailed information as possible, including the caller’s information, date and time of the call, and any relevant documentation.

For complaints related to public utilities or telecommunications services, you can contact the Arkansas Public Service Commission at 501-682-2051 or send an email to info@psc.state.ar.us.