Maryland Consumer Protection

Maryland Office of the Attorney General, Consumer Protection Division Address: 200 St. Paul Place, Baltimore, MD 21202 Phone: 1-410-528-8662 (Baltimore area) or 1-888-743-0023 (Toll-Free) Email: consumer@oag.state.md.us Website: https://www.marylandattorneygeneral.gov/Pages/CPD/default.aspx Hours of Operation: Monday to Friday, 8:30 AM – 5:00 PM (Eastern Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Maryland:

  • Maryland Do Not Call List: The Maryland Do Not Call List allows residents to reduce unwanted telemarketing calls. To register, visit https://do-not-call.maryland.gov/ or call 1-888-795-0011.
  • Maryland Consumer Protection Act (Title 13, Subtitle 3): The Maryland Consumer Protection Act prohibits unfair or deceptive trade practices, including those used in telemarketing and debt collection.
  • Maryland Telephone Consumer Protection Act (Title 14, Subtitle 3): The Maryland Telephone Consumer Protection Act restricts telemarketing calls and imposes requirements on telemarketers, including consent requirements for robocalls.
  • Maryland Consumer Debt Collection Act (Commercial Law Article, Title 14, Subtitle 3A): The Maryland Consumer Debt Collection Act governs debt collection practices in the state, ensuring consumers are treated fairly and protected from harassment.

Additional State Level Agency:

  • Maryland Public Service Commission (PSC): Address: William Donald Schaefer Tower, 6 St. Paul St., 16th Floor, Baltimore, MD 21202 Phone: 1-800-492-0474 (Toll-Free) or 1-410-767-8000 Email: psc.consumer@maryland.gov Website: https://www.psc.state.md.us/ Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Eastern Time)

The Maryland Public Service Commission regulates telecommunications companies and handles consumer complaints related to telecommunications services, including telemarketing issues.

How to Make a Report:

To report robocall violations, telemarketing scams, debt collection abuses, or other consumer-related complaints in Maryland, contact the Maryland Office of the Attorney General, Consumer Protection Division, at 1-410-528-8662 (Baltimore area) or 1-888-743-0023 (Toll-Free) during business hours, or email consumer@oag.state.md.us.

To register for the Maryland Do Not Call List or file complaints against telemarketers, visit https://do-not-call.maryland.gov/ or call 1-888-795-0011.

To report issues related to telecommunications services or file complaints against telemarketers, contact the Maryland Public Service Commission at 1-800-492-0474 (Toll-Free) or 1-410-767-8000, or email psc.consumer@maryland.gov.