North Carolina Consumer Protection

  • North Carolina Department of Justice – Consumer Protection Division: Address: 9001 Mail Service Center, Raleigh, NC 27699-9001 Phone: 1-877-5-NO-SCAM (1-877-566-7226) (Toll-Free in NC) or 919-716-6000 Email: consumer@ncdoj.gov Website: https://www.ncdoj.gov Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Eastern Time)
  • North Carolina Department of Insurance – Consumer Services Division: Address: 1201 Mail Service Center, Raleigh, NC 27699-1201 Phone: 1-855-408-1212 (Toll-Free in NC) or 919-807-6750 Email: consumer@ncdoi.gov Website: https://www.ncdoi.gov Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Eastern Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in North Carolina:

  • North Carolina Telemarketing Law: North Carolina has its own Telemarketing Sales Rule (N.C. General Statutes Chapter 75, Article 24), which regulates telemarketing activities within the state.
  • North Carolina Debt Collection Act: The North Carolina Debt Collection Act (N.C. General Statutes Chapter 58, Article 70) protects consumers from unfair and abusive debt collection practices.
  • North Carolina Unfair and Deceptive Trade Practices Act: The North Carolina Unfair and Deceptive Trade Practices Act (N.C. General Statutes Chapter 75, Article 2) prohibits deceptive acts and practices in consumer transactions, including robocalls and telemarketing scams.

How to Make a Report:

To file a complaint about robocall violations, telemarketing scams, debt collection abuses, or other consumer-related issues in North Carolina, you can contact:

  • North Carolina Department of Justice – Consumer Protection Division: Call 1-877-5-NO-SCAM or visit their website for online complaint submission.
  • North Carolina Department of Insurance – Consumer Services Division: Call 1-855-408-1212 or visit their website for online complaint submission.

You can also report unwanted robocalls and telemarketing scams to the Federal Trade Commission (FTC) by visiting https://www.ftccomplaintassistant.gov/ or calling 1-888-382-1222.