Alaska Consumer Protection

Federal Laws for Consumer Protection in Alaska

  • Telephone Consumer Protection Act (TCPA): Exploring the key provisions of the TCPA, including the requirement of prior express consent for telemarketing calls, restrictions on the use of automated dialing systems and prerecorded messages, and the availability of statutory damages for violations.
  • Telemarketing Sales Rule (TSR): Providing an overview of the TSR, which sets rules for telemarketers, including call abandonment limits, prohibitions on deceptive practices, and the establishment of the National Do Not Call Registry.
  • Truth in Caller ID Act: Detailing the provisions of this act, which prohibits the falsification of caller ID information with the intent to deceive or defraud.
  • TRACED Act: Explaining the enhanced enforcement powers and increased penalties provided by the TRACED Act, including measures to combat illegal robocalls, promote call authentication technologies, and extend the statute of limitations for prosecution.

Alaska Department of Law Consumer Protection Unit Address:

P.O. Box 110300, Juneau, AK 99811-0300

Physical Address: 1031 W. 4th Ave
Suite 200, Anchorage, AK 99501

Phone: 1-907-269-5200 (Anchorage office)

Email: consumerprotection@alaska.gov

Website: https://www.law.state.ak.us/consumer/consumer_home.html

Hours of Operation: Monday to Friday, 8:30 AM – 4:30 PM (Alaska Standard Time)

State-Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Alaska:

  1. Alaska Unfair Trade Practices and Consumer Protection Act (AS 45.50.471 – AS 45.50.561): The Alaska Unfair Trade Practices and Consumer Protection Act prohibits deceptive trade practices, false advertising, and fraudulent activities. It empowers the Attorney General’s Consumer Protection Unit to investigate and take action against businesses engaged in unfair practices.
  2. Alaska Telemarketing Fraud Prevention Act (AS 45.25.400 – AS 45.25.470): The Alaska Telemarketing Fraud Prevention Act regulates telemarketing practices and requires telemarketers to register with the state. It also sets forth rules to protect consumers from deceptive telemarketing calls.
  3. Alaska Debt Collection Practices Act (AS 45.50.901 – AS 45.50.920): The Alaska Debt Collection Practices Act governs debt collection practices and ensures that debt collectors treat consumers fairly and do not engage in abusive or harassing behavior.

Additional State-Level Agencies:

  1. Alaska Division of Banking and Securities:
    Address: P.O. Box 110807
    Juneau, AK 99811-0807

    Physical Address:
    550 West 7th Avenue
    Suite 1850, Anchorage
    AK 99501-3567
    Phone:1-907-269-8140

    Email: msb_licensing@alaska.gov
    Website: https://www.commerce.alaska.gov/web/dbs
    Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Alaska Standard Time)

The Alaska Division of Banking and Securities regulates debt collectors and enforces the Alaska Debt Collection Practices Act. They handle complaints related to debt collection practices.

  1. Alaska Office of the Attorney General – Consumer Protection Unit:
    Address: P.O. Box 110300
    Juneau, AK 99811-0300

    Physical Address: 1031 W. 4th Ave, Suite 200
    Anchorage, AK 99501
    Phone: 1-907-269-5200 (Anchorage office)
    Email: consumerprotection@alaska.gov Website: https://www.law.state.ak.us/consumer/consumer_home.html
    Hours of Operation: Monday to Friday, 8:30 AM – 4:30 PM (Alaska Standard Time)

The Consumer Protection Unit of the Alaska Department of Law investigates and handles consumer complaints related to robocalls, telemarketing, and unfair trade practices.

How to Make a Report:

If you encounter robocall violations, unsolicited telemarketing calls, or unfair debt collection practices in Alaska, you can file a complaint with the Alaska Department of Law’s Consumer Protection Unit. You can do this by visiting their website (https://www.law.state.ak.us/consumer/consumer_home.html), sending an email to consumerprotection@alaska.gov, or contacting them via phone at 907-269-5200. Provide detailed information about the incident, including the caller’s information, the date and time of the call, and any other relevant details. The Consumer Protection Unit will review your complaint and take appropriate action to protect consumers’ rights and privacy.

For issues related to debt collection practices, you can also contact the Alaska Division of Banking and Securities at 1-907-269-8140 or by sending an email to msb_licensing@alaska.gov. They will assist you with complaints related to debt collectors and debt collection practices.