Connecticut Consumer Protection

Connecticut Department of Consumer Protection Address: 450 Columbus Blvd, Suite 901, Hartford, CT 06103 Phone: 1-800-842-2649 (Consumer Complaints Hotline) Email: dcp.complaints@ct.gov Website: https://portal.ct.gov/DCP Hours of Operation: Monday to Friday, 8:00 AM – 4:30 PM (Eastern Standard Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Connecticut:

• Connecticut “Do Not Call” Registry (CGS §42-288a): The Connecticut Department of Consumer Protection maintains a “Do Not Call” registry, allowing residents to register their phone numbers to reduce telemarketing calls. Telemarketers are prohibited from calling numbers on the list, except for certain exemptions.
• Connecticut Unfair Trade Practices Act (CUTPA) (CGS §42-110b to 42-110g): The Connecticut Unfair Trade Practices Act protects consumers from deceptive trade practices, including those related to telemarketing and debt collection. It empowers the Department of Consumer Protection to take legal action against violators.
• Connecticut Fair Debt Collection Practices Act (CFDCPA) (CGS §36a-805 to 36a-811): The Connecticut Fair Debt Collection Practices Act regulates debt collection practices and prohibits abusive, deceptive, and unfair practices by debt collectors.

Additional State Level Agencies:

• Connecticut Public Utilities Regulatory Authority (PURA): Address: 10 Franklin Square, New Britain, CT 06051 Phone: 1-800-382-4586 (Consumer Helpline) Email: pura.information@ct.gov Website: https://portal.ct.gov/PURA Hours of Operation: Monday to Friday, 8:30 AM – 4:30 PM (Eastern Standard Time)

The Connecticut Public Utilities Regulatory Authority oversees public utilities and telecommunications services. Consumers can contact PURA regarding issues or complaints related to telecommunications.

• Connecticut Office of the Attorney General – Consumer Assistance Unit: Address: 55 Elm Street, Hartford, CT 06106 Phone: 860-808-5420 (Consumer Assistance Unit) Email: attorney.general@ct.gov Website: https://portal.ct.gov/AG Hours of Operation: Monday to Friday, 8:30 AM – 4:30 PM (Eastern Standard Time)

The Consumer Assistance Unit of the Connecticut Office of the Attorney General handles consumer complaints and inquiries related to a wide range of consumer issues, including telemarketing and debt collection.

How to Make a Report:

To report robocall violations, telemarketing abuses, debt collection issues, or other consumer-related complaints in Connecticut, you can file a consumer complaint with the Connecticut Department of Consumer Protection. Contact their Consumer Complaints Hotline at 1-800-842-2649 during business hours or send an email to dcp.complaints@ct.gov.

For complaints related to public utilities or telecommunications services, you can contact the Connecticut Public Utilities Regulatory Authority (PURA) at 1-800-382-4586 or send an email to pura.information@ct.gov.

To report consumer complaints against businesses or companies, contact the Consumer Assistance Unit of the Connecticut Office of the Attorney General. You can call their Consumer Assistance Unit at 860-808-5420 or send an email to attorney.general@ct.gov.