Georgia Consumer Protection

Georgia Department of Law, Consumer Protection Unit Address: 40 Capitol Square SW, Atlanta, GA 30334 Phone: 404-651-8600 Email: consumerprotection@law.ga.gov Website: https://law.georgia.gov/consumer-protection Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Eastern Standard Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Georgia:

  • Georgia Fair Business Practices Act (Georgia Code Title 10, Chapter 1): The Georgia Fair Business Practices Act protects consumers from unfair and deceptive practices in the marketplace, including telemarketing and debt collection abuses.
  • Georgia Telephone Consumer Protection Act (Georgia Code Title 46, Chapter 5): The Georgia Telephone Consumer Protection Act (GTPCA) regulates robocalls and automated telemarketing calls in the state. It requires telemarketers to obtain prior express consent before making automated calls.
  • Georgia Fair Debt Collection Practices Act (Georgia Code Title 7, Chapter 4A): The Georgia Fair Debt Collection Practices Act (GFDPA) governs debt collection practices in the state. It prohibits abusive and deceptive debt collection methods.

Additional State Level Agencies:

  • Georgia Public Service Commission (PSC): Address: 244 Washington Street SW, Atlanta, GA 30334 Phone: 404-656-4501 Email: gapsc@psc.state.ga.us Website: https://psc.ga.gov/ Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Eastern Standard Time)

The Georgia Public Service Commission oversees public utilities, including telecommunications companies. Consumers can contact the PSC for issues or complaints related to telecommunications services.

  • Governor’s Office of Consumer Protection (OCP): Address: 2 Martin Luther King Jr. Drive SE, Suite 356, Atlanta, GA 30334 Phone: 404-651-8600 Email: consumerprotection@law.ga.gov Website: https://consumer.georgia.gov/ Hours of Operation: Monday to Friday, 8:00 AM – 5:00 PM (Eastern Standard Time)

The Governor’s Office of Consumer Protection is another agency that handles consumer complaints and issues related to deceptive practices and consumer fraud in Georgia.

How to Make a Report:

To report robocall violations, telemarketing abuses, debt collection issues, or other consumer-related complaints in Georgia, you can file a complaint with the Georgia Department of Law, Consumer Protection Unit. Contact their office at 404-651-8600 during business hours or send an email to consumerprotection@law.ga.gov.

For issues related to public utilities or telecommunications services, consumers can contact the Georgia Public Service Commission at 404-656-4501 or send an email to gapsc@psc.state.ga.us.

To report deceptive practices or consumer fraud, contact the Governor’s Office of Consumer Protection at 404-651-8600 or send an email to consumerprotection@law.ga.gov.