MassachusettsConsumer Protection

Office of the Attorney General, Consumer Protection Division Address: One Ashburton Place, Boston, MA 02108 Phone: 1-617-727-8400 Email: ago@state.ma.us Website: https://www.mass.gov/orgs/office-of-the-attorney-general Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)

State Level Agencies and Laws Protecting Consumers against Robocalls, Telemarketers, and Debt Collection Calls in Massachusetts:

  • Massachusetts Do Not Call List: The Massachusetts Do Not Call List allows residents to reduce unwanted telemarketing calls. To register, visit https://www.mass.gov/do-not-call-list or call 1-888-283-3757.
  • Massachusetts Consumer Protection Act (Chapter 93A): The Massachusetts Consumer Protection Act prohibits unfair or deceptive trade practices, including those used in telemarketing and debt collection.
  • Massachusetts Telephone Consumer Protection Act (Chapter 159C): The Massachusetts Telephone Consumer Protection Act regulates telemarketing calls and requires compliance with the federal Telephone Consumer Protection Act (TCPA).
  • Massachusetts Debt Collection Regulations (Code of Massachusetts Regulations, 209 CMR 18.00): The Massachusetts Debt Collection Regulations provide guidelines and standards for debt collectors, ensuring consumers are treated fairly and protected from harassment.

Additional State Level Agency:

The Massachusetts Department of Telecommunications and Cable handles consumer complaints related to telecommunications services, including telemarketing issues.

How to Make a Report:

To report robocall violations, telemarketing scams, debt collection abuses, or other consumer-related complaints in Massachusetts, contact the Office of the Attorney General, Consumer Protection Division, at 1-617-727-8400 during business hours, or email ago@state.ma.us.

To register for the Massachusetts Do Not Call List or file complaints against telemarketers, visit https://www.mass.gov/do-not-call-list or call 1-888-283-3757.

To report issues related to telecommunications services or file complaints against telemarketers, contact the Massachusetts Department of Telecommunications and Cable at 1-617-305-3580 or email consumer.complaints@state.ma.us.